Terms & Conditions

My Art Doll Designs

In regards to my art dolls, I do not recreate exact copies of my work. If I make additional dolls of the same style, theme, character or in a series; they are exactly that, variations and will not be identical. Each doll will be unique and have its own individual look. My work is all hand crafted by myself, if patterns or moulds are used they are strictly from my own original artwork.

Custom Art Dolls

I will from time to time accept custom orders. Conditions to accepting a custom order will be dependant on the following:

  • Time availability.
  • Particular art doll requested.
  • Complexity.
  • Style, theme, character.
  • Whether the requested custom art doll will fit my particular style of art and if it is achievable.

Every art doll is and individual piece of art I create in my own way, process and importantly, style. My goal is to deliver a custom art doll that I can be proud of, but most importantly you the customer will love and cherish. If a custom art doll is requested an I feel for any reason I will not be able to deliver a doll that fits the ideal of what your vision of the custom dolls end result will be then I would prefer to pass on the opportunity and hope you will find another artist that can create your custom art doll closer to your imaginings!

Currency

All currency on www.abnormalz.com.au is in Australian Dollars ($AU)

Shipping

I ship world wide!
All shipping is via Australia Post and shipped using Registered Post within Australia, and for International orders using Registered International Post.

I ship art dolls within 1-2 days of payment received, Monday through Thursday. Friday through Saturday orders will be shipped out Monday, excluding major holidays.
Shipping times are 3-10 business days within Australia and 7-20 business day International (This is approximate. Please note International delivery times can vary greatly, several weeks is not unusual as the parcel can be delayed in Customs in your country for a longer period, unfortunately this is out of my control).

Abnormalz is not responsible for lost or damaged parcels but will assist in the situation as much as possible.
Please contact me if you have any concerns.

Note: If Express Shipping is needed I can invoice you for a shipping upgrade. Please contact me for details before item is shipped out. Once shipped changes to shipping can not be accommodated.

Custom and Import Taxes:
Buyer are responsible for any customs or import taxes that may apply for your country.
Abnormalz aka Mandy Murdica is not responsible for these fees nor is Abnormalz aka Mandy Murdica responsible for any delays due to customs.

Items damaged in shipping:
Much care is taken in packaging your art doll for a safe trip.
Abnormalz takes no responsibility for damages that may occur during shipping but I always do my best to wrap the items as safely as possible, all art doll parcels I have sent, have arrived in perfect condition.
All orders within Australia and International are insured with Australia Post.
If you have any problem regarding your order, please let me know as soon as possible.

Cancellations, Return and Exchange Policy:

I do not accept Exchange or Returns on art doll orders.
All sales are final and the items can’t be returned. Art dolls are meticulously check one by one prior to packaging to meet high quality standards.

  • Orders that have already been paid can not be cancelled.
  • Unfortunately I cannot make an exchange for another art doll if you change your mind.
  • 50% initial deposit on a Layaway is non-refundable.
  • Unfortunately you may not exchange for another art doll if you change your mind once you have requested to Layaway and have already made the deposit/payment.
  • Layaway deposits/payments cannot be transferred to another art doll.

Note: I reserve the right to cancel sales and refuse service. A sale may be cancelled and money refunded immediately should an unforeseen circumstance unfold on behalf of Abnormalz.

Please note if you decide to Layaway Art you are in essence taking it off the market and I am unable to sell it. Be sure this is what you want before proceeding. Your Layaway is a commitment to buy, there are No cancellations and there are no Refunds on Deposits. Non Payment of a deposit will result in being banned from further Purchases wherever I sell my art.  Unfortunately I cannot make trades for another item if you change your mind once you have requested Layaway and made deposit/payment on Art.

Items damaged in shipping:
Much care is taken in packing your Art Doll for a safe trip. All orders within Australia and International are insured through Australia Post.
If an item is damaged in shipment please contact me asap, we can work out an alternative either by replacement or repair.

Layaway Policy

Updated: 22/01/19
Layaway is available for single purchases over AU$200 or if your combined purchases are over AU$200, layaway is available.

How to use Layaway

You will make your deposit through the Layaway gateway. It is integrated with PayPal and will take you directly there for you deposit. Layaways are started after deposit is made. If you do not complete your purchase through Layaway and then finalized with PayPal you will not have started your layaway.

Layaway Terms and Conditions

The Terms are for 60 days. The 50% minimum non refundable layaway deposit is paid at the time of checkout. 

Important:
Layaways can not be traded for another doll nor can deposits be transferred to another doll.

If you need a Layaway extension a 15 day extension is available. A Fee of 20% of your purchase price will be added for this convenience and is due and payable at the time of extension agreement. You must contact me prior to your balance due date to arrange for this extension.  Non payment of the extension fee will cancel the layaway. This will be invoiced through PayPal No other extensions are available.

Balances not paid by midnight AEST on the day they are due will be cancelled if you have not made prior extension arrangements.

Your future buying privileges will be revoked from abnormalz.com.au and all other venues I sell at if deposits and balances are not received by the agreed dates of the layaway terms.

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